Returns and Refunds Policy


At Ambassador Beds, we are dedicated to ensuring customer satisfaction and confidence in our products. To support this commitment, we offer a comprehensive returns and refunds policy for our goods.

Policy Details:

  • 14-Day Return Window: Customers are eligible for a full refund or return within 14 days of receipt, should the goods arrive damaged. We ask that any issues be reported immediately via phone or email.
  • Condition for Refund: Once an item has been assembled, refunds will not be permitted. Replacement of goods will be considered at our discretion. To qualify for a return, all items must be in unused and resalable condition. Please note, we reserve the right to charge for any damages incurred.
  • Return Shipping Costs: The customer is responsible for all carriage charges associated with returning items.
  • Bespoke Items: Returns and refunds are not available for bespoke manufactured items. We encourage customers to contact us in advance for free samples of materials and colors to ensure satisfaction prior to ordering.
  • Large and Bespoke Designs: For larger bespoke designs, such as the Ambassador range, it is the customer’s responsibility to ensure adequate space and to assess any potential access issues, including staircases.
  • Access Issues: In cases where headboards or sofas cannot be moved to the desired location due to spatial constraints, we offer the option to exchange or adjust the items. Please be aware, this service incurs a re-delivery fee of £60.

Additional Guidance:

  • Pre-Purchase Measurements: We strongly advise customers to measure their available space thoroughly before making a purchase. If you are uncertain about the fit of any item, please contact us in advance for assistance.

Our goal at Ambassador Beds is to provide not only high-quality products but also to ensure they meet your expectations and fit seamlessly into your home. If you have any questions or require further clarification regarding our returns and refunds policy, our dedicated customer service team is here to assist you.