Refund and Return policy
Refund and Return Policy
We provide a full refund and return on our goods up to 14 days from purchase.
If goods arrive damaged or there is a part missing you must call or email us with any issues immediately we will try and resolve immediately.
Once assembled no refund will be allowed replacement will be at our discretion.
All goods must be returned unused in resalable condition we reserve the right to charge for any damages.
Refunds will be generated back to original purchase method once bed has been returned to us and inspected.
All carriage charges on returned items to be paid by the customer.
We do not provide returns and refunds for bespoke manufactured items if you need to check materials and colours please contact us in advance to arrange free samples to be sent out to you.
Some of our bespoke designs such as the Ambassador are much larger than ordinary beds, it is your responsibility to ensure you have enough space and also that there are no access issues up stairs etc.