All products now come with an industry leading three year guarantee year from date of purchase. This covers any manufacturer defect apart from wear and tear and accidental damage.
Any damage during delivery is automatically covered as long as we are made aware as soon as possible this will usually be in the form of replacement goods.
Manufacturers guarantee covers all parts of the bed including gas lift mechanisms we will usually try and replace items with the same or similar part as long as they are available please note this is at our discretion and we may apply a discount or change items to a different design if required at our discretion.
Please note guarantee does not cover:
Intentional damage or damage caused by customer or third parties accidentally.
Damage caused by incorrect fitting/installation.
Staining after delivery.