Delivery and Fitting
Our couriers work on a ground floor doorstep delivery basis only anything other than this will be at the drivers discretion unless arranged in advance.
Certain postcodes have a surcharge due to higher courier costs and are excluded from Free delivery this includes Scottish highlands, Isle of Wight, Isle of Mann, Jersey.
We are specialists in delivery to Northern Ireland where we deliver to once a week the surcharge of £60.
We Offer Fast and Free UK delivery usually within 7-10 days Express delivery is available in certain postcodes which is 3-5 days at an extra cost of £50.
We will always call you to arrange a delivery date so please do not discard existing beds and mattresses until we have confirmed.
All brackets and fittings are pre fixed for easy home assembly.
Refund and Return Policy
We provide a full refund and return on our goods up to 14 days if goods arrive damaged you must call or email us with any issues immediately. Once assembled no refund will be allowed replacement will be at our discretion. All goods must be returned unused in resalable condition we reserve the right to charge for any damages.
All carriage charges on returned items to be paid by the customer.
We do not provide returns and refunds for bespoke manufactured items if you need to check materials and colours please contact us in advance to arrange free samples to be sent out to you.
Some of our bespoke designs such as the Ambassador are much larger than ordinary beds, it is your responsibility to ensure you have enough space and also that there are no access issues up stairs etc.