Bolt Cover

PREMIUM PROTECTION FOR YOUR FURNITURE PROVIDED BY BOLT COVER

Enjoy peace of mind with a 5-year Premium Product Protection Insurance Plan included* with your order to help extend the useful life of your furniture and reduce disruption to your home.If your furniture is accidentally damaged, stained or faulty – this insurance will take care of repairing or replacing your furniture, at no extra cost to you.

If you need to make a claim, you’ll receive:

  • Expert support from our claims handlers
  • A technician visit to assess and repair your item, if possible
  • A like-for-like replacement or reimbursement if repair isn’t possible
  • No excess or charges for you to pay

Note: Restrictions apply – See ‘Are There Any Restrictions?’ below.

What’s Covered?

This insurance protects your furniture from accidental stains, accidental damage, and structural defects, including but not limited to:

Accidental Damage

Covers occurrences such as rips, tears, and burns:

  • Rips, tears, burns
  • Scuffs, scratches, and punctures
  • Breakage, dents, chips, and scratches that penetrate the surface finish
  • Glass or mirror breakage, scratches, and chips during normal use
  • Damage caused by pets (limited to three claims during the cover period)

Stain Protection

Shields against unexpected spills and stains from household substances:

  • Food and drinks
  • Ink, paint, and dye
  • Human and pet bodily fluids
  • Cosmetics, soap, shampoo
  • Wax, polish
  • Glue, superglue
  • Dye transfer from clothing and newspapers
  • Acids, bleaches, and corrosive substances
  • Water, liquid, or heat marks

Structural Defects

Safeguards against flaws that appear after the manufacturer’s warranty expires:

  • Frame defects like breakage or warping
  • Peeling finishes on wood, veneer, or laminate
  • Mechanical and electrical recliner defects
  • Metal component bending and breakage
  • Broken zips, castors, and buttons
  • Seam and stitching separation
  • Leather hide lifting or peeling on bed frames and dining chairs

What’s Not Covered

  • Normal wear and tear
  • Damage in transit and pre-delivery
  • Commercial use
  • Manufacturing faults
  • Third-party contractor damage
  • System failures (e.g., plumbing, electrical)
  • Deliberate damage or damage from unattended stains or improper cleaning

For more details on coverage, refer to the Insurance Product Information Document (IPID) and Policy Wording.

Are There Any Restrictions?

  • You must be a UK resident and at least 18 years old
  • Your item must be kept securely in your permanent residence within the UK
  • This Insurance is only included for products explicitly stated as such on the item description

Anything Else?

Coverage Start Date: Once you’ve received your item, you’ll receive your contract of insurance via email from Bolt Cover, including the IPID, Policy Wording, and Policy Schedule.

Good Practice

If an accident occurs, contact 03330 151 216 before attempting any cleaning or repairs. Follow their recommended cleaning methods or use the approved cleaning kit.

Making a Claim

Online: www.boltcover.com/customers
By Phone: 03330 151 216

Contact Bolt Cover

For questions, opt-outs, complaints, or further assistance, reach us at:

About Bolt Cover Furniture Insurance

This insurance is for individuals seeking protection for furniture from accidental stains, damage, or defects. Ensure this product is right for you, especially if you already have home insurance.

Insurance is provided by Acasta European Insurance Company Limited (registered no. 96218), authorised and regulated by the Gibraltar Financial Services Commission and subject to limited UK regulation by the Financial Conduct Authority (FCA) and Prudential Regulation Authority (Firm Reference No. 456936).

Bolt Cover is a trading name of Bolt Warranty Limited, an Appointed Representative (FCA no. 998330) of Innovative Risk Labs Ltd, which is authorised and regulated by the FCA (FCA no. 609155).

You can verify these details on the Financial Services Register at www.fca.org.uk.